How to refund/change an order

To work on a particular order…

1. Search for the individual in the “people” screen and go to their profile.

2. Click “Orders” near the bottom of the page.

3. Select the order you want to edit and click the order number.


…to edit an order

4. Remove entries using the checkbox on the left, and edit the order numbers.

5. Click “Save Order” at the bottom to save the details.


…to refund money

4. Click “Payment” 

5. Click “Refund” on the right 

NOTE: Because our payment processor is tied to our bank account, when you refund these funds, they will be withdrawn from the bank account very quickly after the funds are withdrawn.

6. Edit the amount to be refunded, enter the refund reason, and click “Process Refund.”